Terms & Conditions

1. Quotations

Quotations are based on the information you provide and on the survey of your belongings. Unless stated otherwise in writing, a quotation remains valid for thirty days from its date. A material change in the inventory, access or destination may require the quotation to be revised before work begins.

2. Booking and deposits

A move is confirmed once you accept the written quotation and pay any deposit stated in your booking contract. Where a deposit is paid, it secures your booking and is applied against the final balance. If you cancel within fourteen days of paying a deposit, and the cancellation is more than the notice period set out in your contract before the agreed collection, the deposit is refundable, save for any costs already reasonably incurred on your behalf.

3. Payment

Unless your booking contract states otherwise, the balance is due before delivery is completed. We will set out accepted payment methods in your contract, including arrangements for corporate accounts. We do not release goods from storage or complete delivery while a balance remains outstanding.

4. Your responsibilities

• Provide accurate information about the inventory, addresses and access.
• Ensure items are ready for collection as agreed, unless we are packing for you.
• Declare fragile, high-value or hazardous items before the move.
• Arrange building access — service lifts, loading bays, permits — where these are in your control.

5. Items we do not carry

For safety and legal reasons we cannot transport certain goods, including hazardous or flammable materials, perishable food, live plants or animals, and illegal items. Your coordinator will advise on anything that requires special arrangement.

6. Liability and cover

Appropriate goods-in-transit and liability cover applies to your move, with the level and terms set out in your booking contract. Cover for particularly high-value or fragile items depends on those items being declared at survey. Our liability is limited as described in your contract and does not extend to items packed by you where the loss results from that packing.

7. Claims

Any loss or damage should be noted at delivery where possible and reported to us in writing within seven days of delivery, so that we can inspect and resolve the matter promptly. Please keep affected items and their packaging available for inspection.

8. Delays and events outside our control

We plan every move carefully, but transport can be affected by weather, traffic, building access, ferry schedules, customs inspection and other events beyond our reasonable control. Where such events cause delay, we will keep you informed and work to minimise disruption; they do not constitute a breach of these terms.

9. Customs and international moves

For moves outside the UK you are responsible for providing accurate information for customs documentation. We prepare and coordinate the paperwork with you, but cannot be responsible for delays or charges arising from inaccurate declarations or from the decisions of customs authorities.

10. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. Any question about these terms can be sent to contact@canarywharfremovals.co.uk.